Artificial Intelligence (AI) Standards and Risk Management Frameworks (RMF)
09 - 13 Nov 2026
Amsterdam
$5,950
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Artificial Intelligence (AI) Standards and Risk Management Frameworks (RMF)
21 - 25 Dec 2026
Online
$4,950
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AI-Powered Operational Excellence and Process Mining
21 - 25 Dec 2026
Online
$4,950
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Artificial Intelligence (AI) Standards and Risk Management Frameworks (RMF)
04 - 08 Jan 2027
Online
$4,950
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AI-Powered Operational Excellence and Process Mining
11 - 15 Jan 2027
Online
$4,950
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Artificial Intelligence (AI) Standards and Risk Management Frameworks (RMF)
19 - 23 Apr 2027
Barcelona
$5,950
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Robotic Process Automation (RPA)
03 - 07 May 2027
London
$5,950
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Prototyping with AI
03 - 07 May 2027
London
$5,950
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AI-Powered Operational Excellence and Process Mining
10 - 14 May 2027
Online
$4,950
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Prompt Engineering
07 - 11 Jun 2027
London
$5,950
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Artificial Intelligence (AI) Standards and Risk Management Frameworks (RMF)
14 - 18 Jun 2027
Online
$4,950
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Artificial Intelligence (AI) Standards and Risk Management Frameworks (RMF)
05 - 09 Jul 2027
Online
$5,950
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AI-Powered Operational Excellence and Process Mining
16 - 20 Aug 2027
Online
$4,950
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AI-Powered Operational Excellence and Process Mining
16 - 20 Aug 2027
London
$5,950
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Artificial Intelligence (AI) Standards and Risk Management Frameworks (RMF)
20 - 24 Sep 2027
London
$5,950
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AI-Powered Operational Excellence and Process Mining
18 - 22 Oct 2027
Paris
$5,950
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Artificial Intelligence (AI) Standards and Risk Management Frameworks (RMF)
08 - 12 Nov 2027
Amsterdam
$5,950
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Robotic Process Automation (RPA)
15 - 19 Nov 2027
Online
$4,950
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Prototyping with AI
22 - 26 Nov 2027
London
$5,950
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Robotic Process Automation (RPA)
06 - 10 Dec 2027
London
$5,950
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AI-Powered Operational Excellence and Process Mining
20 - 24 Dec 2027
Online
$4,950
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Artificial Intelligence (AI) Standards and Risk Management Frameworks (RMF)
20 - 24 Dec 2027
Online
$4,950
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Prompt Engineering
20 - 24 Dec 2027
London
$5,950
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Improve Business Workflows with Agentic AI & Intelligent Automation Training Courses

Agentic AI & Intelligent Automation training courses help professionals evaluate how AI capabilities and automation approaches can support connected business activities. Agentic AI involves systems that select steps and may use tools to pursue an objective within defined permissions. Intelligent automation combines automated processes with AI capabilities to support tasks requiring interpretation alongside routine execution. Excentra brings together courses relevant to process analysis, task automation and the supporting technologies used to improve workflows.

Effective automation begins with understanding the process, its information requirements and the decisions involved. A workflow handling an incoming request, for example, may involve checking information, updating a record and routing an exception for human review. Professionals need to identify which activities are suitable for automation, where judgement remains necessary and how performance will be assessed. Clear responsibilities, reliable inputs and appropriate controls provide a stronger basis for selecting and managing an automation approach.

Evaluate Processes, Actions and Operational Results

When selecting a training course, consider how its learning outcomes address the workflow challenges and implementation responsibilities relevant to your role:

  • Process visibility: Examine activities, dependencies and handovers to identify bottlenecks, repeated work and delays before selecting an automation approach.
  • Automation suitability: Assess task inputs, business rules, exceptions and completion criteria to distinguish predictable activities from those requiring interpretation or professional judgement.
  • Controlled execution: Consider tool access, permissions, approval points and escalation routes so that automated actions remain within agreed operational boundaries.
  • Performance evaluation: Compare processing time, completion rates, errors and intervention requirements against a baseline to assess whether automation delivers worthwhile improvements.

Who Can Benefit from Agentic AI & Intelligent Automation Training Courses?

Excentra’s Agentic AI & Intelligent Automation training courses are relevant to business process managers, business analysts, automation specialists, RPA developers, process improvement managers and operational excellence managers. These professionals assess how work is performed and identify opportunities to improve task execution and process performance.

Systems analysts, IT managers and automation project managers can also explore courses aligned with their responsibilities for workflow requirements, technology selection and implementation oversight. Compare the objectives, technical requirements and outlines to identify a training course suited to your experience and professional development needs.

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Frequently Asked Questions

Agentic AI refers to AI systems designed to pursue an objective by selecting steps and, where enabled, using tools to perform actions. Their autonomy depends on their design, permissions and controls. Intelligent automation combines automated processes with AI capabilities, such as document interpretation or information classification. The approaches can work together within a workflow that includes defined responsibilities and human review. 

These training courses are relevant to business analysts, process managers, automation specialists, RPA developers and operational improvement professionals. Systems analysts, IT managers and automation project managers may also find suitable courses. Selection should reflect the participant’s responsibilities, technical experience and interest in process analysis, task automation or AI-supported workflows.

Robotic process automation typically performs configured, repeatable actions according to defined rules. Agentic AI can select steps more dynamically to pursue an objective within permitted boundaries. The approaches can complement one another, depending on the process and its requirements. Explore Excentra’s Robotic Process Automation (RPA) training course for learning focused on this established automation approach.

Process review helps identify unnecessary activities, inconsistent inputs, unclear responsibilities and recurring delays. Addressing these issues reduces the likelihood of reproducing existing inefficiencies through automation. Excentra’s AI-Powered Operational Excellence and Process Mining training course provides a relevant option for professionals examining process performance and improvement opportunities.

Understanding instructions, generated responses and output limitations can help professionals assess AI capabilities used within agentic workflows. This knowledge is particularly relevant when an agent uses a generative model to interpret information or support task planning. Excentra’s Generative AI training courses offer related learning. Entry requirements should be checked against the selected course. 

Controls should reflect the workflow’s purpose, permitted actions and potential consequences. Relevant arrangements include restricted access, approval requirements, activity records, exception handling and escalation procedures. Human review should be assigned where professional judgement or authorisation is required. Professionals examining broader oversight responsibilities can explore Excentra’s AI Governance, Risk & Responsible AI training courses. 

Automation performance can be assessed by comparing results with a baseline established before implementation. Measures may include processing time, successful completion rates, errors, exceptions and operating costs. Evaluation should also account for the effort required to review actions, correct outputs and maintain the workflow. Faster execution should be considered alongside accuracy, reliability and service quality.

Start with the process challenge you want to address and the responsibilities you hold. Compare course objectives, outlines, prerequisites and technical requirements to identify suitable coverage. Establish whether your priority is process analysis, automation foundations, supporting AI capabilities or agent-related applications. Select a training course whose depth and focus match your experience and intended use.